Score9,5
Average Pricing$
Survey via Email
Survey via In-App
Score8,5
Average Pricing$$$$
Survey via Email
Survey via In-App
Score8
Average Pricing$$
Survey via Email
Survey via In-App
Score7,5
Average Pricing$$$
Survey via Email
Survey via In-App
Score7,5
Average Pricing$$$
Survey via Email
Survey via In-App
Score7
Average Pricing$$$$
Survey via Email
Survey via In-App
Score7
Average Pricing$$$$
Survey via Email
Survey via In-App

What is a survey?

A survey is one or more questions that are sent to customers in order to obtain feedback regarding a product or service. The survey is still the most efficient way to reach out to all your customers at once and collect relevant data that will give you insights on how you can grow your business and make your product more appealing to them. There are various survey types that are designed to provide different results: Net Promoter Score, Customer Satisfaction, Customer Experience, Traditional surveys and so on. Surveys can also be sent via various survey channels, to fit any business needs: email, in-app, text message, by phone etc.

What do you need to send surveys?

Surveys are a great way to start a conversation with your audience and create strong relationships. It's the fastest way to collect crucial insights that will help you adjust your product or service to your customers needs. Surveys will also help you spot your business' weak points or issues that might be the leading cause of a high churn rate within your customers. Some survey types, such as NPS are specifically designed to measure your customers satisfaction and spot who is going to quit doing business with you beforehand. This is also a great metric to predict revenue loss or growth. And finally one of the most important advantages of surveys is that they are the most efficient way to collect data from a large customer base in a very short period of time, and they're highly affordable in terms of financial expenses and employee resources, since it only takes a single team member to run an efficient survey campaign.

Subscribe to stay updated with our latest NPS Benchmarks