How NPS leaders like Apple, Amazon and Netflix Improve their Net Promoter Score (Tips inside)

How NPS leaders like Apple, Amazon and Netflix Improve their Net Promoter Score (Tips inside)

“Great leaders don’t tell you what to do. They show you how it’s done.“

We get asked this a lot – How do market leaders like Apple, Amazon and Netflix manage to maintain incredibly high customer satisfaction score? How do they trigger such fanatical levels of brand loyalty and retain more customers than their competition?